Support
Answers to common questions. Still stuck, or have an idea? Write to us.
Please include your device (TV model or Windows version) and the app version (Settings → About). Never send your playlist password or full stream links.
Frequently asked questions
Do you sell IPTV subscriptions or channels?
No. MLZ IPTV Player is only a player. It contains no channels, movies or series, and we don't sell or recommend providers. You need a playlist from a provider you have the right to use.
Which devices are supported?
Google TV and Android TV devices (TVs, Google TV streamers and Android TV boxes) and Windows 10 and 11 PCs. Apps for phones, tablets and more platforms are planned.
How do I install the Windows app?
Download the installer from the home page and run it. If Windows SmartScreen warns about a new app, choose More info → Run anyway. The app updates itself when a new version comes out.
How do I add my playlist?
On first launch, enter your Xtream Codes details (server, username, password) or an M3U link. With the QR option, scan the code on the TV and fill in the form on your phone; the details go to the TV over your home network.
A channel doesn't play or keeps buffering.
Check that your subscription is active: Settings → Account & playlists shows the expiry date. Many subscriptions allow only one stream at a time, so stop playback on other devices. You can also turn on Live stream stability or raise the buffer in Settings → Player.
The TV guide is empty or the times are off.
The guide comes from your provider. If they give you an XMLTV address, add it to the playlist. If times are shifted, change the EPG time offset in Settings → TV guide.
Where is my data stored?
Only on your TV or computer. There are no accounts and nothing about you is sent to us. On a TV, uninstalling the app or clearing its data removes everything; on Windows, uninstalling keeps your data until you delete the app’s folder in your user profile.
How do I report a bug or suggest a feature?
Email support@mlzplayer.com. Tell us your device, the app version and what you did just before the problem.